Refund & Cancellation Policy

Life happens — to people and to dogs. Our policy is designed to be fair to you and to the groomers whose time is reserved for your appointment.

Cancelling or Rescheduling

• More than 24 hours before your appointment: full refund of your deposit, or free rescheduling — your choice.
• Less than 24 hours before: the deposit is non-refundable, but we're happy to apply it to a rescheduled appointment within 30 days.
• No-shows: the deposit is forfeited.

If We Need to Cancel

If we ever have to cancel or reschedule your appointment (illness, emergency, weather), you will receive a full deposit refund or priority rebooking — whichever you prefer.

Service Satisfaction

If you're not happy with a groom, tell us before you leave or within 48 hours and we'll make it right — with a touch-up, a partial refund, or credit toward your next visit.

Product Returns

• Unopened products in original condition may be returned within 30 days with a receipt for a full refund or exchange.
• For health and safety reasons, opened food and treats cannot be returned unless defective.
• If a product is defective, bring it back and we'll replace it or refund you — no fuss.

How Refunds Are Issued

Refunds for online deposits are returned to the original payment method via Stripe and typically appear within 5–10 business days. In-store refunds are issued to the original payment method at the counter.